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Frequently asked questions

Placing Your Order

Can I change or cancel my order?

We can process a cancellation for an in-stock piece (not bespoke) within 24 hours of your order being placed. Email us at info@lidiapefaurjewelry.com with your name and order number, and we'll take care of it.

Payment

What payment methods do you accept?

All major credit cards: Visa, Mastercard, American Express, and Discover. We also offer Shop Pay and Apple Pay. For anything outside that, write to us, and we'll find a way.

Can I buy a gift card?

Yes. Lidia Pefaur gift cards can be used on any purchase, online or in person. If you'd like an amount not listed on the site, just ask.

Shipping & Delivery

How is my order shipped?

Every piece ships fully insured, signature required. For expedited shipping, please email us info@lidiapefaurjewelry.com

Do you ship internationally?

We do. Select your country at checkout to see availability, local currency, and any applicable duties.

Will I owe duties or taxes on an international order?

Possibly, depending on your country. You'll have the option to pay at checkout or on delivery, and everything is itemized before you confirm. No surprises.

When will my order ship?

In-stock pieces ship within 3 business days. Made-to-order and custom work runs approximately 3 weeks. If you're working toward a date, tell us before you order and we'll be honest about what's possible.

My piece arrived damaged or incorrect.

That shouldn't happen, and we're sorry. Email info@lidiapefaurjewelry.com with your order number and a photo, and we'll make it right.

Returns & Exchanges

What is your return policy?

All sales are final.

The Pieces

How do I find my ring size?

The most accurate way is a quick visit to a local jeweler. For bracelets, measure your wrist with a soft tape. Unsure? Write to us; we're glad to walk you through it.

How do I care for my jewelry?

These pieces are made for real life, not the safe. Clean them now and then with a soft cloth, warm water, and a drop of mild soap, then dry fully before storing. Keep each piece separate so nothing scratches. 18k gold is soft by nature, so a little care goes a long way.

Do you provide appraisals or insurance paperwork?

Yes, documentation is included with qualifying pieces.

Bespoke

Do you do custom pieces?

Yes, you can book a private appointment to design something custom, resize a piece you love, or special-order a style that isn't currently available. We can also rework and reimagine pieces you already own, giving a family heirloom a fresh life without losing what made it meaningful. To begin, write to us at info@lidiapefaurjewelry.com.

Contact

How do I reach you?

Please reach us by email info@lidiapefaurjewelry.com